Phone calls have always been a great way for businesses to connect with their clients and customers. A phone call can help keep the line of communication open between a member of your staff and your client or customer base that would otherwise be nonexistent without a trip to the office. While emails can be helpful as well, there are some questions that must be asked verbally in order to have a point get across. However, if your company is unable to handle the amount of phone calls coming in, your business could begin to suffer rather than flourish. A voicemail system may seem like a positive addition to your business, but it can often cause more harm than good.
Instead of having a voicemail system, consider a virtual receptionist service instead. This is because voicemail can provide the following problems:
- Most customers and clients are looking for instant gratification when placing a call to your business. A voicemail will only make them wait for a response while an actual person answering the phone will still help them feel as though they are being heard, even if a message is needed in the end.
- Because of the hectic schedules most individuals keep, placing a call after normal office hours is the only time available. When this happens, your voicemail could become full quickly, which means later calls will be completely ignored.
- Personalized service, like an actual person answering a phone instead of a machine, is one of the ways a business can stay ahead of the game in this tough economic time and competitive marketplace.
At TeleRep, we understand how important incoming phone calls are to your business. That is why we pride ourselves on our professionalism and customer service training when answering every business call. Stop making your customers feel underappreciated with voicemail services; instead, let them know you care through TeleRep.
Learn about TeleRep and our overall live operator services today. We want to help your business excel.
You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page!