An answering service can do a lot to improve your business. From happier customers to a decrease in missed opportunities, you can see how an answering service can help improve revenue. Also, there are a number of ways that an answering service can help cut down on business expenses. Read on for a few examples of how an answering service can help save your business money.
One popular alternative to an answering service is to hire a receptionist. However, a receptionist comes with a lot of expenses besides the salary. You will probably have to account for paid vacations and breaks, replacement if your receptionist gets sick, and even insurance and medical benefits. A receptionist is just like taking on another employee, with all of the financial commitment.
Even the best receptions can be perfect, and chances are they could get overwhelmed with calls that they can’t handle all at once. But putting a customer on hold can be bad for business, and many customers hang up and decide to call a different company. Imagine how much worse this would be if you had an answering machine instead of a receptionist. But with an answering service, your customers will always talk to a live representative, no matter how many calls come in.
Time and Equipment
In addition to salary and training, a receptionist will cost time and money in regards to equipment. You will need to provide an office space with at least a desk, chair, and phone. And you will probably need a computer with the appropriate software as well. Even something as simple as coffee can add up over time. But trying to handle a receptionist’s job by yourself when you are running your business is a recipe for disaster. So, consider how an answering service can save you time and money while improving your business.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.