If you’ve ever called a business and gotten an automated voicemail greeting, chances are it was a frustrating experience. For starters, prospective customers looking to inquire about your services could get the wrong first impression of your company, and existing clients may hang up before you have a chance to address questions. In addition to hurting your customer relationship, the time it takes your team to decipher messages can also be costing you money. Let’s dive into why these issues with voicemail could be hurting your business and how live answering services can help.
How Can Voicemail Hurt Your Business?
Irritating & Losing Customers
When an impersonal prerecorded message picks up after being on hold, it’s logical to expect that customers could become irritated. Since they’re not able to troubleshoot their problems or ask questions of your team members, you’re not able to offer the customer service experience you’d like. This can send a message that you’re indifferent about their experience with your company.
If you’re just swamped with other work, that’s definitely not the case! With live answering services, there will always be a real human being to answer the phone for you, even after hours. That way, your customers will have a personalized experience with someone who can carefully listen to and deliver their message to the right team member who can help them best.
Wasting Company Time
How many hours does your team spend a day just listening to voicemail messages? Going through customer concerns via voicemail can be extremely time-consuming! Some people speak too quickly, and it’s hard to jot down their information in time, meaning you may need to listen to the message 2 or 3 times over. Others describe an issue in detail and leave their contact information at the very end, meaning your employee has to spend 5 minutes listening to a message to gather contact information. Not to mention, varying connection quality may mean people are hard to hear, are cutting in and out, etc. Not only is this frustrating for your clients, but it puts a strain on your team as well.
Business answering services bypass all of these variables because a dedicated customer service representative is on the phone with the client. This means you can quickly get all of the correct, relevant information in writing so that you can skip the hours of scrolling through voicemails and touch base with your clients as soon as possible while addressing their specific questions.
Contact TeleRep For Call Center Services Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.