It is difficult for a call center manager to manage and keep all their agents productive. Individual agents must also be given personal attention and value. If the agents are happy with their work, they’ll likely keep the customers happy,… Read More
Blog
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How to Improve Your Live Chat Services
In today’s marketplace, you can not be content with only talking to your customers during a sale. Communication with them needs to be something that happens quickly and naturally, especially when they have a question or issue that they need… Read More
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The Importance of Customer Feedback
A successful business is all about customer satisfaction. If customers aren’t satisfied, they will stop coming back, and you will begin to lose business. Through call centers, we directly connect with customers, help them, and add value to customer interactions…. Read More
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Choosing the Right Call Center
Choosing the right call center provider is a make-or-break decision for your business. Not all providers offer the same quality or range of services. This guide will help you understand what to look for in a call center, the key… Read More
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Why Your Business Needs 24/7 Answering Services
As a small business owner, you understand how essential it is to keep your customers happy by being accessible. If a customer reaches out and you are unavailable, it could cause you to lose a client, affecting your profits. For… Read More
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4 Benefits of Answering Services for Small Businesses
Running a business is no easy task, especially if you are trying to get a small business off the ground. Though it can be difficult to manage a small business, it can be very worth it in the long run…. Read More
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How to Manage Call Center Overflow
When it comes to customer service, time is of the essence—nearly 60% of customers said that long waits or hold times were the most frustrating part of the experience. Unfortunately, many things can spike wait times or queue lengths that… Read More
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Improving Call Center Customer Experience
Every business wants to make customers happy and achieve their loyalty. A call center bridges the gap between a business and its customers. Through call centers, we directly connect with customers, help them, and add value to customer interactions. But… Read More
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What Makes a Good Call Center Representative?
Working in a call center isn’t for everybody. No matter the quality of the service you’re providing or that of the company you work for, you are bound to have to deal with your fair share of escalated callers. Call… Read More
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4 Signs You Need an Answering Service
Hiring an answering service is a perfectly viable solution for a majority of small businesses. It is the perfect solution to many problems that small business owners face. Despite this, too few people realize how much their business could benefit… Read More