A lot of times, we use the terms answering service and call center interchangeably. They do essentially appear to be the same. When you look at both of them, they are similarly filled with operators, phones, and computers. While both… Read More
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Why Your Business Needs An IT Help Desk Service
When running a business, people are expecting you to do so many things at once and it can be hard to keep up. That is why it is important to hire the help that you need to ensure that your… Read More
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3 Ways An Answering Service Can Benefit Your Business
If you are considering an answering service for your business, you have reached the right blog for you. Every business decision is an important one and must be thought out carefully. However, when you are swamped with work and receiving… Read More
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How To Get Over Your Cold Calling Anxiety
It can be nerve-wracking to call people with no idea who they are and how they are going to respond. It can be especially unnerving when you are tying to sell people something because you already know that isn’t the… Read More
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How To Keep Control Of The Conversation
A lot of people who contact call centers want to get straight to the point and continue with their day. However, there are always a few that can be quite chatty, which keeps other customers on hold for a longer… Read More
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The Customer Service Trends to Look Out For in 2018
2018 is here, and along with it come countless trends in fashion, music, and customer service. You heard us right! Here are some of the customer service trends that will be everywhere this year.
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Expert Customer Service Can Lead to a World of Possibilities
Think of how many meaningful interactions you’ve had with customer service representatives when trying to cancel an account or get a question answered. How did being listened to make you feel? How did that excellent customer service interaction change your… Read More
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The Benefits of Live Chat Services
Live chat is a transformative service for many businesses that choose to take advantage of it. Instead of needing to type out a formal email to get answers, customers will be able to instantly speak with someone who is knowledgeable… Read More
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Email Customer Service Tips
Customer Service comes in many different forms, and today, it can come through email. With any company, customer service has a telephone line, but the most prominent way to get a response is through a direct email. Many companies use… Read More
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How To Perfect Your Cold-Calling Technique
For the unfamiliar, cold-calling can be a terrifying situation. You’re intentionally throwing yourself into an unknown, which is inherently scary. In reality, there are plenty of ways to navigate this call to make it feel as smooth as possible. The… Read More