Nationwide Call Center & Answering Service Since 1976

Tips For Choosing The Right Answering Service

TeleRep has the quality answering service that you are looking for!

There are so many answering services to choose from, so how do you pick the best one for your company? It is important to do your research first so that you can see which answering services best fit your specific needs and desires. Here are some tips for choosing the right answering service.

Industry Experience

You want to pick an answering service that has experience in the industry that you are involved in. If the answering service is for a construction company, you want them to have a background in working for other construction companies. This helps ensure that they will be able to help your customers as best as they can.

Be Patient

You don’t want to rush and select the first answering service that you come across. Along with this, when you do select one, you want to give them some training first, rather than just jumping into it. It is important that they learn the ins and outs of your business so that they are able to answer any and all questions that come their way.


You want to make sure the operators pride themselves on customer service and professionalism. You can do this by inquiring about the training that the employees undergo as well as what their values are. If the answering service is more focused on getting through calls as fast as they can, they may not be the best option. You want to look for an answering service that makes pleasing the customers the top priority.

Smaller Businesses

It may be a good idea to invest in a smaller company for your answering service versus a big corporation. Big corporations tend to be focused more on numbers and money rather than on their employees and making sure they are providing quality service. Smaller businesses are more personable and can make for a better answering service, depending on your needs.

Contact TeleRep Today For Your Answering Service

TeleRep knows how important live chat, call center services, and alarm monitoring are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

Both comments and pings are currently closed.

Our Clients Span a Range of Industries

  • Law Firms

    Callers reach a live operator and you’ll never miss an opportunity to bring on a new client or take care of an existing one.

  • Medical & Healthcare

    Let us be an extension of your staff and a seamless experience for your patients and care givers.

  • Plumbing/HVAC

    Provide 24/7 customer service, emergency dispatch and appointment scheduling.

  • Property Management

    Get accurate information regarding emergencies or issues provided instantly to on-call staff.

  • Remediation Services

    Be the FIRST to respond to an insurance company or potential customer.

  • Many Other Industries

    We help clients in many other industries with their 24/7 live answering and call center services,

Have Questions? We have answers!

Contact TeleRep today so we can help your business with its answering service or call center needs.