When you do the majority of your business online, it can feel like your customers are living in an entirely different dimension! One of the best ways to meet your customers where they are is with live chat directly on… Read More
Blog
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4 Benefits of Phone Surveys for Business
Phone surveys are a phenomenal tool that many businesses don’t bother using. However, they are one of the best ways to touch base with your customers and see what their satisfaction level is, hear more about their motivations, and see… Read More
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The Most Essential Medical Call Center Services
Medical call centers are playing a very important role in the healthcare system at the moment. They give patients and caregivers all over the country access to professional, personal care at any time of the day. If you employ a… Read More
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Call Center KPIs That Are Important to Track
When you employ a call center for your business, it’s important to have a way to measure its performance. By tracking key performance indicators (KPIs), you can determine the ways in which your call center is succeeding and where they… Read More
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How Can a Towing Company Benefit from an Answering Service?
Running your towing company is a full-time job, and an answering service can help keep it that way by allowing you to focus on running your business and providing you with around-the-clock customer service. Many leading towing companies use answering… Read More
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The Benefits of Call Recording
Privacy concerns have been at the forefront of the minds of consumers for a few years. As a business owner or manager, you might question whether recording calls could negatively impact the perception of your brand. Some answering services don’t… Read More
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How to Keep a Professional Tone on the Phone
A receptionist will often be the first representation of your business for your customers. People who call your business to schedule appointments or ask about the services you offer expect the same type of courteous, professional manner over the phone… Read More
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3 Ways an Answering Service Can Help your Business
Whether your business is comprised of a couple of partners or employs a larger workforce, there are many tasks essential to its success. Managing clients, executing service work, handling administrative issues… all of these combine to make running a business… Read More
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The Benefits of an Employee Call Off Service
As an HR manager in your company, you know it’s only a fact of life that your employees are going to call in sick or miss work for some other reason. Many medium and large businesses do not have a… Read More
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Your Work/Life Balance and Answering Services
Anyone involved in business can tell you that a missed call can mean a missed opportunity for a sale. Studies have shown that 82% of callers will hang up if they get a voicemail prompt from a business they are… Read More