There are numerous benefits to having a telephone answering service for your business, not the least of which is that it is an incredibly cost-effective way to provide outstanding customer service. When you miss calls, even if those calls go to a professional-sounding voicemail system, it can negatively affect your business. Understanding the basics of telephone answering services is the first step in knowing if they are the right choice for your business.
What a Telephone Answering Service Is
A telephone answering service is essentially a virtual receptionist. It is an outsourced service that fields all of your inbound calls for you so that you and your staff don’t have to worry about a ringing phone. The representative who answers your calls can be trained to provide customer service, answer questions, schedule appointments, and take messages. Telephone answering services are even available 24 hours a day, so that your customers will feel cared for, no matter the hour.
What a Telephone Answering Service Isn’t
A telephone answering service is not an outbound call center. Occasionally, these services are provided by call centers, but they only handle inbound calls. They do not make cold calls or do any outbound marketing. You can rest assured that the professional who answers calls for you will uphold your brand and provide precisely the type of customer service you would yourself.
Benefits of a Telephone Answering Service
There are many advantages for your business that you can reap by outsourcing to a telephone answering service. Obviously, the main benefit is that every single call will be answered. You will never lose another customer to the competition because your line went to voicemail, but theirs didn’t. You also won’t have to worry that your stressed or tired employees might not answer exactly how you want them to at the end of a long day – the professional at the answering service will know their script and stick to it. Outsourcing to a telephone answering service costs less than hiring a receptionist, especially since they also work outside of your business hours. This is because you pay them by the call, not by the hour. Having someone who can handle your calls on off-hours also allows you to have much-needed downtime. You can rest assured that only the truly troubling issues will be escalated to you, since your professional virtual receptionist knows how to manage your calls.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.