It’s a well-documented fact that using voicemail services can end up hurting a business. Sometimes businesses end up losing over two-thirds of their calls by not having a live person on the other line! That’s why we’re such proponents of an after-hours call service. By utilizing an after-hours call service, your Baltimore business will benefit from a live receptionist answering your company’s calls. Don’t worry about missing out on business opportunities ever again. Reach out to TeleRep to find out what an after-hours call service can do for your Baltimore business.
Why Voicemails Are Bad Business
Think about what you may tend to do when you’re making a call and end up hitting a voicemail. You may end up hanging up, looking elsewhere for what you needed, and that business could end up missing out on plenty of opportunities. Dealing with a live person is almost always preferable in customer service situations, which is why people are going to keep dialing or be upset with your customer service reputation, possibly prompting them to look elsewhere down the line.
Highly-Trained Remote Receptionists
If you’re looking for someone to fill that role in the way a voicemail system simply can’t, a highly-trained remote receptionist is likely the answer. They’ll be able to offer valuable intake and screening services, meaning that even if you do end up having to make a callback, you’ll have much more information at hand. However, it’s important to note that these kinds of phone services are typically able to answer many of the more simple tasks, like scheduling appointments or making an order. While that task may not have required an actual employee to handle their needs, it certainly does make your customer service look excellent.
The Best Customer Service
Often times, when people are making these kinds of service phone calls, it’s because they’re in a situation that is somewhat stressful. Even if an after-hours call service doesn’t help them reach their goals any easier, it will certainly make them feel much more cared for and listened to have someone on the other line rather than a voicemail. Sometimes, all you need is that touch of attention to your customer service to give you the competitive edge you need.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.