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The Duties of Inbound Call Centers

Do you know what the duties are for Inbound Call Centers? If not, we are here to tell you exactly what those duties are for Inbound Call Centers.

Many organizations establish call centers so that customers can contact them by telephone or online chat. Call center agents must meet a variety of responsibilities, such as providing product information, providing service information, generating sales leads, and tracking metrics on customer feedback. The four main duties of Inbound Call Centers are Customer Service, Technical Support, Order Processing, and Metric Generation.

Customer Service

Call Centers provide a universal access point for its customers to contact a company by telephone. Customers contact call centers for billing questions, personal concerns, and general questions. Customer service should always be a positive and professional representation of a company’s operations. It should not matter if customers are friendly or hostile, each customer matters. To have the best customer service from call center agents, be sure to have them familiar with your company’s products and services so that they can effectively answer customer inquiries.

Technical Support

Inbound Call Centers can provide technical support when customers have a challenge using the company’s products or services. Call center agents are trained on a company’s products and use this training to troubleshoot customer dilemmas. They also help the company by resolving customer issues, preventing customers from returning products and promote customer loyalties to a company when customers consider adopting a competitor’s products and services.

For more information on the duties of inbound call centers, such as order processing and metric generation, read this article from

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This entry was posted on Thursday, October 27th, 2011 at 6:06 pm. Both comments and pings are currently closed.

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