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The Duties of Outbound Customer Service Representatives

Do you know the duties of outbound customer service representatives? If not, we are here to teach you! Read below!

Customer service representatives have a range of responsibilities when it comes to outbound services. They are responsible for verifying information, offering information about the company, and taking care of customer complaints. Outbound customer service representatives focus on contacting current and potential clients. They make sure questions are answered. They make sure account information is accurate.

Customer Service

Outbound customer service representatives’ duties are different from inbound customer service representatives. The main difference between the two representatives is that outbound representatives are working with customers that already have accounts or services with a company. An example of an outbound customer service representative’s duties would be calling a customer about an overdue balance so the customer can schedule a payment.

Improving Service

Another duty of outbound customer service representatives is to assist clients to improve services. An example of outbound customer service representatives assisting clients to improve services would be when a client has trouble with a product and requests that customer services contact he or she to resolve the problem. This can be seen with a cell phone provider contacting a client about troubles with his or her network so that a series of questions can be asked to provide a solution.


Verification is a very important duty of outbound customer service representatives. They have to verify account information and make sure orders are processed accurately.  An example of this duty would be an outbound representative contacting a client to inform him or her about changes and corrections to an abnormal credit card charge.

For more information on the duties of outbound customer service representatives, read this article from

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This entry was posted on Thursday, November 3rd, 2011 at 7:02 pm. Both comments and pings are currently closed.

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