The term “virtual receptionist” may sound like something straight out of a science fiction movie. In reality, a virtual receptionist is a live telephone answering service that isn’t located in your business. It makes callers think that they’re talking to someone who is in your office but they aren’t, instead working from a call center or from home. This service can help you wade through incoming calls and take messages, which is why so many people are looking to hire virtual receptionists these days. Let’s dive deeper into what a virtual receptionist can do for you and your business.
No More Missed Calls
Missed calls are missed opportunities. Whether it’s an opportunity to make a sale or make a new connection with someone, missed calls can be fatal to businesses. Failing to respond in a timely manner can be dangerous! With a virtual receptionist, you prevent all of these issues by never sending a potential lead to your voicemail. Instead, someone gets their needs met right away.
You may have the resources to build out your own in-house call center if you know you’re going to need regular phone support. On the other hand, you can also work with virtual receptionists who are going to be able to provide immediate responses around the clock. For some businesses, having that 24/7 availability isn’t actually helpful. For other industries, though, it’s very important to have that constant contact with your customers.
Create a Better Image
These days, many brands are trying to reinvent themselves as being personable and someone you can rely on, trying to get back in touch with old school values. Answering the phone is one area where traditional branding still works. Someone actually picking up the phone and being there on the other line to help you when you need it can go a long way. If you’re trying to craft a quality brand image, having reliable phone services can be one of the best ways to do that.
Cut Your Costs
Sometimes we tend to rely on solutions that feel easier to manage, like hiring a secretary to stay up all night and answer lines. This is simply not efficient. Instead, a virtual receptionist service can be an affordable monthly fee you pay instead of having to hire a full-time person.
Contact TeleRep Today for Your Call Center or Answering Services
TeleRep knows how important live chat, call center services, and alarm monitoring are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Twitter, LinkedIn, and Pinterest.