Back in March of this year, innumerable businesses across the country made a sudden shift: going remote. Really, this has been an ongoing trend for years. But the COVID-19 pandemic accelerated the process. Call centers are just one of the many sectors that have suddenly had to adapt. There is a chance that they won’t return to offices even after the pandemic subsides. Here are some of the best reasons for call centers to go remote.
Increase Pool of Potential Workers
Historically, one of the most limiting factors in the recruiting process has been geography. Everyone wants to hire the best talent, but often the perfect fit for the job is on the other side of the country.
With call centers going remote, this issue has been obliterated. We no longer have to hire people in our city. Instead, we can focus on finding and hiring representatives with outstanding track records and customer service experience.
Advanced and Intuitive Technology
One of the best reasons for call centers to go remote is because they can. This may seem like a cop-out, but what we’re referring to is really that technology has enabled them to do so in a way that was never thought possible decades ago.
When you hear the words ‘call center,’ an image of representatives taking phone calls in an office space probably springs to mind. But this might just become a thing of the past, thanks to remarkable advances in technology.
Team messaging apps in particular have made training a breeze, even for remote workers. Then there is the fact that files and software can easily be shared over the cloud. This means that there are fewer reasons for call center workers to come to the office than there used to be.
Before office life suddenly went remote in the spring, many people believed that remote work negatively impacts productivity. But there has been a surprising amount of evidence suggesting that the opposite is true. At the very least, businesses have found that remote work does not have a significant negative impact on how productive workers are.
With this in mind, it might make sense to give call center representatives the option to work from home when the pandemic subsides. The improvement to their quality of life will likely improve the quality of their work.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.