If you have a successful company, it means you probably have a successful customer service operation as well. It’s what takes a company from being good to great. If you’re doing it the right way, your customer service should have… Read More
Archive for the ‘Customer Feedback’ Category
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The KPI Statistics To Know
Call centers are a great way to make your business more effective. When you invest in a call center, it’s important to measure how successful it is, and if it’s been worthy of the cost. By tracking key performance indicators… Read More
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Best Ways To Gain Customer Feedback
Understanding your customers is one of the most important aspects of any business model. You have to keep yourself updated with the way your consumer thinks. Understanding customer feedback gives you the best insight into how you should shape your… Read More
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How To Be Professional On The Phone
Professionalism is a skill that you can (and should) develop. In the business world, to grow your personal brand or to be a good employee, you have to articulate yourself in a professional manner. If you don’t speak with a… Read More
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How To Be A Perfect Call Center Representative
It’s no secret, being a call center representative has quite a few challenges. You may be faced with customers that are just plain rude, or you may encounter situations that involve some delicacy in how they need to be handled…. Read More
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How To Interpret And React To Customer Feedback
Customer feedback (especially in today’s digital world) is a vital part of growing your business to its fullest potential. Adaptability is a necessity, and feedback from your consumers gives you the chance to do such a thing. However, you have… Read More
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Online Surveys or Phone Surveys
People have been asking this question for several years now. What type of survey is the best for my business? Two of the most common ways of surveying people nowadays is by phone and online. Businesses are always unsure which… Read More
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5 Ways to Collect Quality Customer Feedback
Keeping in touch with your customers and clients is incredibly important when it comes to increasing sales, providing excellent customer service, and adapting your business to meet their needs. Here are five of our favorite ways to collect quality customer… Read More
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5 Customer Service Mistakes You Need to Avoid Making
Customer service is the thing that makes or breaks many companies, whether they’ve been around for five months or five years. The right customer service should leave your client feeling understood, satisfied, and pleased with your company. Customer service mistakes,… Read More
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The Most Essential Medical Call Center Services
Medical call centers are playing a very important role in the healthcare system at the moment. They give patients and caregivers all over the country access to professional, personal care at any time of the day. If you employ a… Read More