It can be a daunting task to manage the needs and questions of thousands of customers. The role of customer service is to be the bridge between your business and your customers, that line of communication and feedback to help… Read More
Archive for the ‘Customer Relationship Management’ Category
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Why Your Business Needs Call Recording
If you have been thinking about what features to add to your call center services, then maybe you have been hesitant about call recording. Perhaps you are afraid that the privacy concerns that are associated with recording calls will turn… Read More
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What You Can Do to Send Better Customer Service Emails
Customer service emails are an important part of your business. As your business grows and your customer service emails get increasingly similar, it can be difficult to remember how important each individual customer service interaction really is. After all, each… Read More
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5 Tips for Handling Angry Customers Over the Phone
When you work at a call center or answering service, your job is to answer the phone and talk to people all day long. Because of this, you are bound to come across a few angry customers that have an… Read More
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4 Ways to Provide Exceptional Customer Service
Providing exceptional customer service is not easy, but it is a great way to distinguish your business from other competitors. While consumers might not remember average customer service interactions, they will always remember positive or negative ones. How can you… Read More
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The Benefits of Live Chat Services
Live chat is a transformative service for many businesses that choose to take advantage of it. Instead of needing to type out a formal email to get answers, customers will be able to instantly speak with someone who is knowledgeable… Read More
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How to Provide Expert Customer Service
Providing excellent customer service is key to retaining customers and demonstrating the professional and caring culture of your company. It’s the job of customer service professionals to be the faces and voices of the company. They’re called representatives because they… Read More
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The Mistakes You Can’t Make In Customer Service
If you have a successful company, it means you probably have a successful customer service operation as well. It’s what takes a company from being good to great. If you’re doing it the right way, your customer service should have… Read More
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The KPI Statistics To Know
Call centers are a great way to make your business more effective. When you invest in a call center, it’s important to measure how successful it is, and if it’s been worthy of the cost. By tracking key performance indicators… Read More
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Best Ways To Gain Customer Feedback
Understanding your customers is one of the most important aspects of any business model. You have to keep yourself updated with the way your consumer thinks. Understanding customer feedback gives you the best insight into how you should shape your… Read More