The disgruntled customer. The angry customer. The aggressive customer. There are plenty of different ways you can describe someone who’s upset because of a bad experience, but you can flip the script. You may not think about it as someone… Read More
Archive for the ‘Customer Relationship Management’ Category
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Why Your Company Needs Live Chat Services
In every field, technology develops at a rapid rate. While something may be trendy one year, it could be outdated by the next. The idea of having a Live Chat for your customers is growing in popularity. It’s a small… Read More
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Why Using An Answering Service Brings You Value
In the business world, answering services should never be dismissed. While it may be an interesting cost, the reward you’ll receive will show in many other sectors. The most obvious reason to employ an answering center is due to the… Read More
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Why Having A Live Media Response Is Important
So you’ve just employed a new marketing campaign. All those hours of hard work, whether it’s through research, organization, strategy or tactics, have finally paid off. Go ahead, you deserve some time to celebrate. However, after your campaign is fully… Read More
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The Importance of Good Customer Service in Call Centers
The Importance of Good Customer Service in Call Centers Everyone has been a victim of bad customer service at some point in their life. It is extremely frustrating when you dial the number for a call center and are placed… Read More
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5 Customer Service Mistakes You Need to Avoid Making
Customer service is the thing that makes or breaks many companies, whether they’ve been around for five months or five years. The right customer service should leave your client feeling understood, satisfied, and pleased with your company. Customer service mistakes,… Read More
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The Most Essential Medical Call Center Services
Medical call centers are playing a very important role in the healthcare system at the moment. They give patients and caregivers all over the country access to professional, personal care at any time of the day. If you employ a… Read More
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The Benefits of Call Recording
Privacy concerns have been at the forefront of the minds of consumers for a few years. As a business owner or manager, you might question whether recording calls could negatively impact the perception of your brand. Some answering services don’t… Read More
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Why Employ a Virtual Receptionist Service?
Answering services and call centers make so much sense for many different businesses. Thanks to these services, even small businesses can gain access to professional quality support. One of the easiest ways to employ an answering service for your business… Read More
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How to Be the Best Answering Service Representative
The answering service representative is one of the unsung heroes of today. When a customer calls and has a consistently great experience, it can really do wonders for a company’s reputation. Learning how to field phone calls well is a… Read More