As you surely know, inbound customer service develops a life of its own, but is still seen as an integral – perhaps the integral – part of your business. Incoming calls encompass every aspect of your business, its products and… Read More
Archive for the ‘Customer Relationship Management’ Category
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Proper and Ongoing Training is Crucial for A Successful Call Center
Employee training on an ongoing basis is a crucial aspect of success in any business, but it’s especially true in your company’s contact center. You should expect your call center’s agents to be the ambassadors of your business. Needless to… Read More
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How to Create a Great Client Satisfaction Survey
Improvement is impossible without listening to feedback, but sometimes a weak client satisfaction survey can hamper the possibilities of attaining meaningful results. Crafting a useful phone survey is not as easy as it sounds. You have to make it short… Read More
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How to make more money by using holiday live answering services
The holiday season is here and a great time to make some extra money before the end of the year. You can make more money with custom live answering services this holiday season— yes, both small retailers and fortune 500… Read More
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Why Does Your Company Need a Live Answering Service?
Some businesses may think they can get by with an automated service, but a live answering service has too many benefits to ignore. A live answering phone service is an initial investment, but its a clear way to improve your… Read More
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Answering services for poor weather
Winter— it’s the time of the year where we can expect poor weather, but that’s not a good enough excuse for giving customers poor customer service. When bad weather strikes — freezing rain, heavy snow and below freezing wind chills… Read More
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What to know about Customer Service
Customer service is an essential component for your growing business. If your business lacks customer service, your numbers could begin to suffer. But what should you keep in mind about customer service?
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The Phone Call and your Business
In the past, the phone call has been the main form of communication for a business. Without the ability to place a phone call, a business would suffer. However, in today’s world of technology, the role of the phone call… Read More
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Consumer Complaints: How to Manage
If you ask a business owner how often they receive incoming phone calls, chances are they will tell you pretty frequently. What they won’t want to tell you is how many of those incoming calls are really consumer complaints. Consumer… Read More
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The Benefits of After Hour Answering Services
With the holidays just around the corner, your customer service is essential to boost sales and have a successful holiday season. This means that every phone call that comes your way should be answered by a real person. Many customers… Read More