Nationwide Call Center & Answering Service Since 1976

Consumer Complaints: How to Manage

Business-LandlineIf you ask a business owner how often they receive incoming phone calls, chances are they will tell you pretty frequently. What they won’t want to tell you is how many of those incoming calls are really consumer complaints.

Consumer complaints tend to happen more often than one might think. If an individual has a poor customer experience, they are more likely to call your business to follow up with a consumer complaint. While many of your consumers may have positive customer experiences, they tend to be less likely to place a follow up call.

In order to properly handle these consumer complaints, it is important to first understand why the complaints are being made. If a business has an understanding of why a consumer complaint is being filed initially, they will be better prepared to handle each situation on an individual level. A survey was recently conducted that included 20 agencies for consumer protection as well as 40 states that provided a list of the most common consumer complaints. These consumer complaints include:

  • False Advertisement Complaints
  • Proper Repair Complaints
  • Deceptive Sales Tactics
  • Poor Deliveries
  • Housing
  • Billing Complaints
  • Credit Card Charges
  • Home Service Complaints


Has your business experienced any of these consumer complaints? One way to help handle consumer complaints in a more effective way is through a live answering service through TeleRep.

TeleRep employees are trained to not only handle incoming customer calls, but they can also field consumer complaints. Our team members will be trained on your business and the types of calls you tend to experience. Once they have a grasp of the consumer complaints you have ever received, they will be able to handle the complaints politely and effectively. Consumers will be more likely to have a change of opinion and to be more understanding if they speak with a person directly instead of a recording.

Discover TeleRep and our overall live operator services today. We want to help your business excel.
You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page!

Check us out on Facebook, Google+, Twitter, LinkedIn, and Pinterest as well!


Our Clients Span a Range of Industries

  • Law Firms

    Callers reach a live operator and you’ll never miss an opportunity to bring on a new client or take care of an existing one.

  • Medical & Healthcare

    Let us be an extension of your staff and a seamless experience for your patients and care givers.

  • Plumbing/HVAC

    Provide 24/7 customer service, emergency dispatch and appointment scheduling.

  • Property Management

    Get accurate information regarding emergencies or issues provided instantly to on-call staff.

  • Remediation Services

    Be the FIRST to respond to an insurance company or potential customer.

  • Many Other Industries

    We help clients in many other industries with their 24/7 live answering and call center services,

Have Questions? We have answers!

Contact TeleRep today so we can help your business with its answering service or call center needs.