Customer service is not merely something that is required as a response to customer complaints. Customer service should be a proactive strategy used before, during, and after a sale. In fact, customer service can be a definitive factor in whether… Read More
Archive for the ‘customer support’ Category
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How to Properly Handle Customer Complaints
A call center agent is a company’s first line of defense when it comes to solving customers’ complaints. As a result, they deal with the worst of a customer’s frustration, even though they were not at fault for the problem…. Read More
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Why Call Centers Should Schedule Callbacks
Few things are as frustrating as sitting on hold on your phone, listening to the same pre-recorded message on loop while you wait to speak to a live agent or operator. Even great hold music doesn’t really make the process… Read More
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The Benefits of Live Operators in Customer Service
Outstanding customer service should be the backbone of your business strategy. Beyond the quality of the product or service you provide, there are few things that can do more to help your business thrive. As one of the nation’s leading… Read More
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Why Customer Service Shouldn’t be Automated
Now more than ever, people want to speak to other people. Still, there is an undeniable push toward automation in customer service. Automated chatbots and robotic answering services might have a place, but we should be careful not to rely… Read More
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Telephone Answering Services: How They Can Help Your Business
If you’re a business owner, you’re no stranger to the importance of great customer service. Providing outstanding customer service can mean a number of different things. But one of the best ways to improve it is through an excellent call… Read More
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3 Techniques to Deescalate Phone Calls
If you work in a call center, you’ve likely received a phone call from your fair share of escalated or disgruntled callers. Or perhaps you are interested in a career in customer service, but are put off by the prospect… Read More
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Why Telephone Service is More Effective than Email or Chat
Having an effective and efficient business requires the necessary protocols and procedures in place. When it comes to customer service, having telephone services can make a huge difference. There are a number of reasons you should have phone services in… Read More
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Reasons Live Chat Services are Good for Business
Live chat is a revolutionary assistance for some businesses that decide to exploit it. Rather than expecting to compose a proper email to find solutions, clients will have the option to in a split second talk with somebody who is… Read More
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4 Tips to Improve Your Live Chat Services
In today’s marketplace, you can not be content to only talk to your customers during a sale. Communication with them needs to be something that happens quickly and naturally, especially when they have a question or issue that they need… Read More