In the business world, answering services should never be dismissed. While it may be an interesting cost, the reward you’ll receive will show in many other sectors. The most obvious reason to employ an answering center is due to the… Read More
Archive for the ‘customer support’ Category
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Building a Good Customer Service Team
The prevalence of online services has conditioned most consumers to expect instant gratification by removing much of the natural friction associated with human interaction (think fighting traffic, waiting for return emails, or sitting on hold on the phone). Consumers’ collective… Read More
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3 Benefits of Using Live Chat as Part of Your Customer Service Experience
Today’s consumers are looking online for services more and more. When used with phone, email, self-service, and video support, live chat serves to enhance your business’s customer service experience even more.
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3 Reasons Why Live Answering is Better than an Automated Service
An automated service is so old fashioned. Pressing number after number in the hopes of speaking with an employee can be extremely frustrating. Sometimes, you even need to leave a voicemail and have to wait to be called back. People… Read More
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5 Customer Service Mistakes You Need to Avoid Making
Customer service is the thing that makes or breaks many companies, whether they’ve been around for five months or five years. The right customer service should leave your client feeling understood, satisfied, and pleased with your company. Customer service mistakes,… Read More
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Why It’s a Good Idea to Hire a Domestic Call Center
You’ve decided to hire a call center to give your customers top-notch customer service around the clock, ensure that calls are reaching the right destinations, and keep your quality control high. However, now you need to choose where your call… Read More
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Top 3 Reasons Adding Live Chat Will Benefit Your Business
When you do the majority of your business online, it can feel like your customers are living in an entirely different dimension! One of the best ways to meet your customers where they are is with live chat directly on… Read More
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Call Center KPIs That Are Important to Track
When you employ a call center for your business, it’s important to have a way to measure its performance. By tracking key performance indicators (KPIs), you can determine the ways in which your call center is succeeding and where they… Read More
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How to Be the Best Answering Service Representative
The answering service representative is one of the unsung heroes of today. When a customer calls and has a consistently great experience, it can really do wonders for a company’s reputation. Learning how to field phone calls well is a… Read More
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The Difference Between an Answering Service and a Call Center
Telerep is a nationwide call center and answering service. Our services can be used to benefit many different companies from property managers and lawyers to IT help desks and e-commerce. Often you’ll hear the terms “call center” and “answering service”… Read More