Nationwide Call Center & Answering Service Since 1976

The Qualities Of Great Customer Service

The Qualities Of Great Customer Service

Customer service is a function of companies that should be easy to carry out, but not every business excels at it.

Customer service is a function of companies that should be easy to carry out, but not every business excels at it. This is a territory where your business can separate from the pack. If you have a team of strong, exceptional customer service agents, then you’re setting yourself up for success. The current society has an extreme lack of patience, but patience is exactly what you need in customer service representatives, as it can make the difference between a good and bad experience.

The Customer Service Personality

We tend to frequently hear the phrase, “the customer is always right.” It’s an accurate phrase in a sense, but it’s not always true. No, the customer is not always right. It’s more about the mindset you should have when interacting with a customer. Your goal is to find a positive solution for them, and this starts with the type of personality you bring to the table. A strong customer service personality is one that fuses together empathy with control. You must be an attentive listener, and really put yourself in the shoes of the customer. At the same time, you have to demonstrate a level of expertise that makes it a fluid situation, and ultimately leads to an end result.

Super Skills

In addition to developing a distinct personality, there are skills involved that help with this growth. The first is the ability to stay positive. If you’re a customer service agent, a positive attitude is crucial to your success rate. If you come off with a negative tone, customers will quickly sense it. The same idea applies to the language you use, because positive language can quell a problem. The skill of “reading” the customer is also critical, because it means you’ll know how they might react to a certain solution. Finally, you need to have knowledge of the product you’re serving. For the customer, it would be frustrating if you didn’t have a clear idea about information you should know.

Answering Services From TeleRep

TeleRep knows how important answering services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

Both comments and pings are currently closed.

Our Clients Span a Range of Industries

  • Law Firms

    Callers reach a live operator and you’ll never miss an opportunity to bring on a new client or take care of an existing one.

  • Medical & Healthcare

    Let us be an extension of your staff and a seamless experience for your patients and care givers.

  • Plumbing/HVAC

    Provide 24/7 customer service, emergency dispatch and appointment scheduling.

  • Property Management

    Get accurate information regarding emergencies or issues provided instantly to on-call staff.

  • Remediation Services

    Be the FIRST to respond to an insurance company or potential customer.

  • Many Other Industries

    We help clients in many other industries with their 24/7 live answering and call center services,

Have Questions? We have answers!

Contact TeleRep today so we can help your business with its answering service or call center needs.