Employee training on an ongoing basis is a crucial aspect of success in any business, but it’s especially true in your company’s contact center. You should expect your call center’s agents to be the ambassadors of your business. Needless to… Read More
Archive for the ‘customer support’ Category
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Why Does Your Company Need a Live Answering Service?
Some businesses may think they can get by with an automated service, but a live answering service has too many benefits to ignore. A live answering phone service is an initial investment, but its a clear way to improve your… Read More
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The Growing Popularity of Live Chat
Just as marketing vehicles have segmented along with the growth of the internet, so have the modes of communication with customers evolved. Live phone support of course remains popular, particularly for those who are less tech-savvy or have an matter… Read More
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What to know about Customer Service
Customer service is an essential component for your growing business. If your business lacks customer service, your numbers could begin to suffer. But what should you keep in mind about customer service?
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Client Retention and Virtual Receptionists
Customer retention is one of the main components of running a successful business. If your customers keep returning for your goods or services, you know you are offering a good product and customer service. Without customer retention, your business will… Read More
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The Benefits of After Hour Answering Services
With the holidays just around the corner, your customer service is essential to boost sales and have a successful holiday season. This means that every phone call that comes your way should be answered by a real person. Many customers… Read More
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Does your Law Office need TeleRep?
Running a successful law office and firm can be challenging and rewarding at the same time. A law office can be a very hectic place as paralegals and lawyers work hard to research and win cases for their clients. What… Read More
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The Benefits of Live Answering Services for Food Service Companies
Are you in the food service industry? Then you need to be aware of how important live answering services are to your food service business growth. Food servicing is big business if you provide your customers exceptional customer service support…. Read More
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How to find a good Answering Service Provider
Are you searching for a reliable answering service provider? Look no further than TeleRep call center. We accurately and promptly handle all inbound calls to your business with our 24/7 live answering services. Our live answering service packages are very… Read More
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The Benefits of Live Answering Services For ACA Sign Ups
In October open enrollment/sign up for the Affordable Care Act will occur nationwide for U.S. residents to complete health insurance exchanges. This can be a hectic time for the medical industry and health insurance companies to manage patients’ confidential information…. Read More