Many people get confused about the differences associated with a call center compared to an answering service. It’s important to understand that call center services and answering services really are not the same thing. As a result, here is a… Read More
Archive for the ‘inbound call centers’ Category
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How to Improve Call Center Productivity
Recently, there’s been a lot of talk about how to measure call center productivity. The truth is, it’s hard to define productivity with a single number. There are many factors to consider, but one thing’s for sure: A call center’s productivity… Read More
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Important Considerations When Hiring a Call Center
As you run your business, you might have wondered whether call center services are worth your while. The hard fact is that you can’t always be ready to answer the phone yourself. Missed calls are likely missed business opportunities you… Read More
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Benefits of Call Center Recording
Here at TeleRep, we record all phone calls that come into our call center. Our clients have complete access to these recordings. As a business owner, you may have a few questions regarding how these call center recordings work, and… Read More
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Debunking Myths About Answering Services
If your small business is experiencing an influx of calls you can’t keep up with, hiring an answering service is one of the simplest and most effective solutions. Other ways to handle call overflow can be excessively costly or time-consuming… Read More
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Debunking Call Center Myths
When you think of a call center, odds are that you’re picturing line after line of uninterested and apathetic employees making outgoing cold calls and making people mad. While certain services include outgoing calls, this is not the bulk of… Read More
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Why You Should Hire a Call Center Service
Any decisions a business owner or operator has to make can be difficult. It’s especially difficult when you want to maintain a high standard for your customer service despite your growing customer base. Scaling a company is an exciting time,… Read More
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Tips for Optimizing Call Center Scheduling
As a call center manager, you’re faced with new challenges daily. One of the most recurring and complex challenges is figuring out call center scheduling. Figuring out what volume of calls you had and matching that with agent availability isn’t… Read More
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What to Look for When Hiring an Answering Service
Dealing with the constant phone ringing can be both a blessing (if it means business is busy) and a curse (if you must constantly stop what you’re doing to answer the phone). Many businesses find that the cost of outsourcing… Read More
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Common Call Center Issues
Call centers tend to be a major component of any successful business. While no call center can be perfect, business owners can take steps to help ensure that their customers are receiving top-tier assistance when they need it most. Most… Read More