No matter what type of business you work in, most of us can admit to handing a tough call or two. There are times when a customer or client is simply having a bad day, and the call center receptionist… Read More
Archive for the ‘inbound call centers’ Category
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The Call Center: What are the Advantages?
For most businesses, phone calls are one of the main ways businesses communicate with their clients and customers. Phone calls are how clientele ask their questions, voice their concerns, and gain important information about your business. However for some businesses,… Read More
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Learning the Benefits of 24/7 Answering Services
In today’s working world, the typical nine to five work day is no longer the normal standard. While there are still numerous businesses who implement the nine to five work day, many are implemented different schedules for their staff. Because… Read More
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How to Choose your Call Center
When it comes to building your new business, your response to customers and clients is crucial. If your staff fails to respond quickly and efficiently to incoming calls, your business could begin to suffer. However, answering incoming phone calls can… Read More
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Learning about an Inbound Call Center
Have you ever considered an inbound call center for your business? Have you ever stopped to consider the benefits that hiring an inbound call center could bring to your business? If you have noticed that your business is using a… Read More
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Business Call Centers: Is there a Need?
For many businesses, receiving calls is an essential portion of their business communication. Whether a new client wants more information, or an existing client has a specific question, telephone calls are still an important part of the business world. Although… Read More
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Eliminating Voicemail: Is it Smart?
Phone calls have always been a great way for businesses to connect with their clients and customers. A phone call can help keep the line of communication open between a member of your staff and your client or customer base… Read More
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Are Live Answering Services Beneficial?
As your small business begins to grow, you may begin to notice an increase in phone calls. As these phone calls increase in frequency and volume, your staff members may start to feel overcome. One of the ways to help… Read More
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Why to Eliminate Voicemail
When it comes to conducting business for many of us, phone calls are a great source of communication between a business and its clients or customers. A phone call bridges the gap between a quick, impersonal e-mail, and a scheduled… Read More
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The Benefits of After Hour Answering Services
With the holidays just around the corner, your customer service is essential to boost sales and have a successful holiday season. This means that every phone call that comes your way should be answered by a real person. Many customers… Read More