As you surely know, inbound customer service develops a life of its own, but is still seen as an integral – perhaps the integral – part of your business. Incoming calls encompass every aspect of your business, its products and… Read More
Archive for the ‘inbound call centers’ Category
-
Proper and Ongoing Training is Crucial for A Successful Call Center
Employee training on an ongoing basis is a crucial aspect of success in any business, but it’s especially true in your company’s contact center. You should expect your call center’s agents to be the ambassadors of your business. Needless to… Read More
-
The Growing Popularity of Live Chat
Just as marketing vehicles have segmented along with the growth of the internet, so have the modes of communication with customers evolved. Live phone support of course remains popular, particularly for those who are less tech-savvy or have an matter… Read More
-
Tough Calls: How to Bounce Back
No matter what type of business you work in, most of us can admit to handing a tough call or two. There are times when a customer or client is simply having a bad day, and the call center receptionist… Read More
-
The Call Center: What are the Advantages?
For most businesses, phone calls are one of the main ways businesses communicate with their clients and customers. Phone calls are how clientele ask their questions, voice their concerns, and gain important information about your business. However for some businesses,… Read More
-
Learning the Benefits of 24/7 Answering Services
In today’s working world, the typical nine to five work day is no longer the normal standard. While there are still numerous businesses who implement the nine to five work day, many are implemented different schedules for their staff. Because… Read More
-
How to Choose your Call Center
When it comes to building your new business, your response to customers and clients is crucial. If your staff fails to respond quickly and efficiently to incoming calls, your business could begin to suffer. However, answering incoming phone calls can… Read More
-
Learning about an Inbound Call Center
Have you ever considered an inbound call center for your business? Have you ever stopped to consider the benefits that hiring an inbound call center could bring to your business? If you have noticed that your business is using a… Read More
-
Business Call Centers: Is there a Need?
For many businesses, receiving calls is an essential portion of their business communication. Whether a new client wants more information, or an existing client has a specific question, telephone calls are still an important part of the business world. Although… Read More
-
Eliminating Voicemail: Is it Smart?
Phone calls have always been a great way for businesses to connect with their clients and customers. A phone call can help keep the line of communication open between a member of your staff and your client or customer base… Read More