Last week we discussed the merits of outsourcing your IT help desk. Your company can maximize profits while improving service rendered to your employees and customers. You may be looking at outsourcing your call center to an offshore location. While… Read More
Archive for the ‘inbound & outbound customer service’ Category
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The Perils of A Foreign Call Center
Let’s not mince words: Having your customer service support managed by a foreign call center is one of the worst things you can do for your business. When your customers have product complaints, need technical support or have a question… Read More
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Do I Still Need A Live Answering Service?
So, the holidays are over and the live answering service that you used to service your customers during the busiest time of the year exceeded all of your expectations. Still, you’re perhaps wondering whether it’s prudent to maintain the investment… Read More
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The Growing Popularity of Live Chat
Just as marketing vehicles have segmented along with the growth of the internet, so have the modes of communication with customers evolved. Live phone support of course remains popular, particularly for those who are less tech-savvy or have an matter… Read More
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Tough Calls: How to Bounce Back
No matter what type of business you work in, most of us can admit to handing a tough call or two. There are times when a customer or client is simply having a bad day, and the call center receptionist… Read More
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The Call Center: What are the Advantages?
For most businesses, phone calls are one of the main ways businesses communicate with their clients and customers. Phone calls are how clientele ask their questions, voice their concerns, and gain important information about your business. However for some businesses,… Read More
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Live Answering Services: The Benefits
As your small business begins to grow, you may begin to notice an increase in phone calls. As these phone calls increase in frequency and volume, your staff members may start to feel overcome. One of the ways to help… Read More
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Learning about an Inbound Call Center
Have you ever considered an inbound call center for your business? Have you ever stopped to consider the benefits that hiring an inbound call center could bring to your business? If you have noticed that your business is using a… Read More
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The Benefits of After Hour Answering Services
With the holidays just around the corner, your customer service is essential to boost sales and have a successful holiday season. This means that every phone call that comes your way should be answered by a real person. Many customers… Read More
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Does your Law Office need TeleRep?
Running a successful law office and firm can be challenging and rewarding at the same time. A law office can be a very hectic place as paralegals and lawyers work hard to research and win cases for their clients. What… Read More