Nationwide Call Center & Answering Service Since 1976

Emerging Customer Service Trends in 2020

Stay on top of your market this year with a 24/7 customer care call center.

It’s a new year, and if you have been thinking of how to make this year even better for your business, then you should keep an eye on the coming marketing trends. Already, there are patterns carrying over from 2019 that can be a clue as to where marketing techniques will go. But some of these aren’t as customer-friendly. Stay on top of your market this year with a 24/7 customer care call center, and take a leap ahead of these trends.


As companies need to keep up with the fast-paced, on-demand world of their competitors, more and more have outsourced their customer care to chatbots. Generally, a chatbot is designed with a set of responses based on common customer service questions, and they are designed to get the details of a customer’s question before they are connected with a representative. You will commonly see chatbots on social media channels and other places online. But beware, although chatbots are becoming more sophisticated by the day, many customers would still prefer real human interaction. Before you fall for this trend, consider personal touch that a call center representative can provide.

Authentic and Personal

Because of the rise of automation, the average customer will have much higher standards when it comes to speaking with a human customer service representative. The customer will want somebody who will give them a personalized experience that is specific to their question. In other words, if they have to deal with a chatbot before reaching a representative, then they don’t want to feel like they’re talking to another robot. In addition, customers expect transparency from their companies. There is no time to waste skirting around an issue. Fortunately, with a 24/7 customer service call center, your business can trust that customers experience expertise and professionalism at a personal level.

Data Protection

Although you might not think of data protection when it comes to call centers, this is a rising issue for 2020. Hackers are finding more clever ways to subvert basic security. If you’re not vigilant, your business’s valuable information can get leaked, or worse, sold to your competitors. Make sure that you have a trusted data entry service that takes all of the right security measures.

Contact TeleRep Today!

If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.

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