Nationwide Call Center & Answering Service Since 1976

Holiday Shopping: The Benefits Of Call Centers For E-Retailers

It’s the holiday season, one of the busiest retail seasons of the year. To make the most profit for your business during this time of year, you need to have excellent customer service. The better customer service you provide, the more revenue you will bring in during the holidays and your referrals will increase.

E-retailers will be very popular for holiday shopping this season. During the 2011 holiday season, roughly 15% growth in online retail sales happened. E-retail is expected to grow even more this holiday season.

For successful e-retail, you live chat, email, social media all available for consumers. When it comes to customer care services, consumers want a choice on how they ask questions about products and services. Not every customer is comfortable contacting a service agent by phone or email, customers simply want easy access to the things that matter to them.

It’s all about adding value for shoppers through detailed information. They want better information on product descriptions. They want easy access to frequently asked questions (FAQs).

With a call center, your customer care services can become proactive. You will want excellent call center agents because they will create a dynamic knowledge base for your company to properly assist customers.

Tele Rep is here to provide you excellent customer relationship management during this holiday season and beyond. Let this holiday shopping season be a success for your retail business.

TeleRep is never outdated or inadequate because we consistently use the latest technology to best serve you.

For professional services and questions, contact TeleRep by calling 1-800-638-2000 or click here today!

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Our Clients Span a Range of Industries

  • Law Firms

    Callers reach a live operator and you’ll never miss an opportunity to bring on a new client or take care of an existing one.

  • Medical & Healthcare

    Let us be an extension of your staff and a seamless experience for your patients and care givers.

  • Plumbing/HVAC

    Provide 24/7 customer service, emergency dispatch and appointment scheduling.

  • Property Management

    Get accurate information regarding emergencies or issues provided instantly to on-call staff.

  • Remediation Services

    Be the FIRST to respond to an insurance company or potential customer.

  • Many Other Industries

    We help clients in many other industries with their 24/7 live answering and call center services,

Have Questions? We have answers!

Contact TeleRep today so we can help your business with its answering service or call center needs.