Nationwide Call Center & Answering Service Since 1976

How To Improve Your Business Call Performance

Are your business needs to estimate call center performance increasing? If yes, TeleRep is here to help you improve your customer satisfaction and stay competitive in your industry. Read to learn how Tele Rep can maintain good performance for your company.

TeleRep as a call center will help you maintain superior customer service by receiving and conveying multiple requests from customers by telephone or emails.

We will provide your clients with customer and technical support through inbound and outbound calling. Inbound is when customers contact your business for inquires and service support. Outbound call  is when our skilled agents contact your customers to promote your services and products.

TeleRep will shorten the length of time customers spend over the telephone to resolve problems with your services and products. Effectiveness is what we will offer you and your customers to ensure satisfaction on all phone calls.

It is important to measure the average handling time to assess the call center performance. The average handling time is the average time spent resolving a call. This includes time put on hold and the time it takes for agents to converse with the caller. The less time spent resolving a call, the better your business operations will run.

Our agents continuously increase their skills through training.  If you are ready to improve your customer service and business operations, contact TeleRep.

TeleRep is a Maryland company specializing in customized call center services. We can record what the caller is responding to, the time and date. You can use the report to see what turned into sales and manage easily your marketing profitability. We can do follow up calls to get buyer feedback and post comments to your social media sites. We also provide services to companies with a marketing department that needs help taking calls, processing and managing data from marketing pieces or TV commercials. This includes tracking companies’ marketing spending as well.

We are never outdated or inadequate because we consistently use the latest technology to best serve you.

For professional services and questions, contact TeleRep by calling 1-800-638-2000 or click here today!

Check us out on Facebook and Twitter as well!

Source: Increasing Need To Estimate Call Center Performance


Our Clients Span a Range of Industries

  • Law Firms

    Callers reach a live operator and you’ll never miss an opportunity to bring on a new client or take care of an existing one.

  • Medical & Healthcare

    Let us be an extension of your staff and a seamless experience for your patients and care givers.

  • Plumbing/HVAC

    Provide 24/7 customer service, emergency dispatch and appointment scheduling.

  • Property Management

    Get accurate information regarding emergencies or issues provided instantly to on-call staff.

  • Remediation Services

    Be the FIRST to respond to an insurance company or potential customer.

  • Many Other Industries

    We help clients in many other industries with their 24/7 live answering and call center services,

Have Questions? We have answers!

Contact TeleRep today so we can help your business with its answering service or call center needs.