If you run a business with tons of inbound calls, but you just do not have the resources to properly handle the overwhelming call volume, what are your options?
- Do what you can. Some calls will just go un-answered.
- Outsource your needs to an inbound call center.
Unless you like disappointing your customers or clients, the second option is probably the way to go. This article from EzineArticles.com explains the growing significance of inbound call centers.
Inbound calls are typically made by customers looking for a solution to a given problem. So inbound call centers primarily deal with – you guessed it – customer service (though they can handle other duties, like sales, lead qualification, travel booking, and technical support). Today, customer support/customer service has developed as a key factor in the arena of business sales.
Hence, the increased role of inbound call centers. Additional benefits include:
• Remote Call Monitoring
• Reduced cost per sale
• Making much more loyal consumers
• Ensuring immediate response
• Increased “around the clock” availability: 24 hours a day, seven days a week, 365 days a year.
• Maximum Phone efficiency
With your inbound call services outsourced to a professional call center, you will be able to focus on your core business activities.
If you have any questions, contact TeleRep by calling 800-638-2000 – we’re experts at answering questions and providing top quality service – or click here today!
TeleRep Supplies You With Customized Call Center Solutions
TeleRep is a Maryland-based company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.
Our watchword is quality. TeleRep operators undergo extensive training before they answer a phone, and every one of them works on location in our office in Glen Burnie, Maryland.
We invest in technology, which is constantly updated, so our employees perform at the highest level possible. Every phone call made to our call center is recorded for our client – a valuable training and information tool.
Our onsite generator and backup batteries are the perfect safeguards against power outages – if the power supply is interrupted our hospital-grade switch over mechanism ensures we never miss a beat – or a phone call.
The atmosphere at TeleRep is professional yet warm, and because we treat our employees like family, our turnover rate is low – several of our operators have been with us for more than 25 years.
Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.
Our extensive experience enables us to offer valuable insight in finding solutions to meet our clients’ needs – and every one of our services can be customized for you.