While we have all ended up in an automated loop jam while trying to call a company to complete a simple task. More often than not, this complicates or lengthens a simple task, or after going through all the automated… Read More
Posts Tagged ‘best in class call center’
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Call Center Metrics to Keep In Mind
We truly do live in the age of information overload, which can make cutting through the wealth of data to get at what actually matters seem almost impossible. Effective call centers have learned to keep on top of the call… Read More