Cold calling can be a challenging and stress-inducing process. Venturing into the unknown of trying to promote a product or service to a stranger often is because you expect that they won’t be happy to have their day interrupted by… Read More
Posts Tagged ‘Call Center’
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Does Your Home Contracting Business Need an Answering Service?
As a home contractor, you know that your time is valuable. After all, you need to manage your work, calls, scheduling, and more. This can take up a considerable amount of time, which leaves you with less time to do… Read More
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3 Considerations When Hiring an Answering Service
For any business, it is a good problem to have to deal with a high volume of calls. But you don’t want to get to the point where you risk losing customers because you can’t get to the phone. An… Read More
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How to Handle High Call Volume in Your Call Center
High call volume can be a significant challenge to call centers working to satisfy customer inquiries. If you work at or own a call center, customers expect their calls to be answered immediately. Every missed call is a missed opportunity… Read More
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4 Essential Skills for Call Center Agents
Working in a call center can be a rewarding and fun position. You have the opportunity to speak with many kinds of people and help them with their concerns, and answer their questions. Like every other career, call center agents… Read More
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5 Customer Service Mistakes to Avoid
Customer service is the thing that makes or breaks many companies, whether they’ve been around for five months or five years. The right customer service should leave your client feeling understood, satisfied, and pleased with your company. Customer service mistakes,… Read More
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Debunking Customer Service Myths
Here at TeleRep, we take pride in training our new call center workers to meet and exceed even the highest expectations our clients might have. A successful agent needs many skills, but chief among them is outstanding customer service. Throughout… Read More
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Do You Need a Virtual Receptionist?
A virtual receptionist is a live telephone answering service that isn’t located in your business. It makes callers think that they’re talking to someone who is in your office, but they aren’t; instead, they are working from a call center… Read More
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How to Improve Your Call Center Training
Training is of the utmost importance in any profession, but it is especially important for call center representatives. Here at TeleRep, we take pride in training our representatives to speak with authority on the product or service our clients provide… Read More
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How Law Firms Can Benefit From Call Center Services
Effective client communication is crucial for law firms’ success, but managing a high volume of calls while focusing on casework can be overwhelming. Law firms need a call center to streamline client interactions, improve response times, and ensure seamless legal… Read More