An answering service can become an indispensable part of the success of your business. In fact, some business owners will claim that it’s impossible to have a successful business without call center or answering service support. Considering the various benefits… Read More
Posts Tagged ‘Call Center’
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Call Center KPIs That Are Important to Track
When you employ a call center for your business, it’s important to have a way to measure its performance. By tracking key performance indicators (KPIs), you can determine the ways in which your call center is succeeding and where they… Read More
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Why Employ a Virtual Receptionist Service?
Answering services and call centers make so much sense for many different businesses. Thanks to these services, even small businesses can gain access to professional quality support. One of the easiest ways to employ an answering service for your business… Read More
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The Difference Between an Answering Service and a Call Center
Telerep is a nationwide call center and answering service. Our services can be used to benefit many different companies from property managers and lawyers to IT help desks and e-commerce. Often you’ll hear the terms “call center” and “answering service”… Read More
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Who Needs Call Center Services? You Do!
If you’re reading this, you probably have some doubts about hiring a call center service. Can a call center do what I need? Is a call center worth it? Why can’t my employees handle customer calls? If you’ve asked yourself… Read More
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Tips To Hire A Call Center
When it comes to the modern business, customer service is just as important as having the resources and know how to produce high quality products and offer high quality services, regardless of the type of business. This helps to separate… Read More
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3 Steps to Becoming a Great Call Center Representative
Speaking with unfriendly customers every day can be grueling work. Great call center agents, however, engage enthusiastically with a diverse clientele representing your brand in a way other agents cannot. Good customer service is key to a successful business. This… Read More
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4 Tricks to Improve Your Call Center Performance
Is your call center performance feeling a little lackluster lately? It might be the winter blues dragging everyone down, or it might just be that your call center hasn’t been optimized for efficiency and productivity. Well the winter blues will… Read More
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Survey Says…Hire TeleRep as Your Phone Survey Company
TeleRep’s nationwide call center and answering service can offer loads of help to your business. Just one of our many services offered, our phone survey team is top-of-the-line. Whether it be as complex as government-approved scripting for clinical research, or… Read More
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The Perils of A Foreign Call Center
Let’s not mince words: Having your customer service support managed by a foreign call center is one of the worst things you can do for your business. When your customers have product complaints, need technical support or have a question… Read More