Law firms require a dedicated, hardworking staff to handle sensitive legal matters in a professional manner. For this reason, you may not think of a call center as conducive to a law firm environment. However, law firm call centers can… Read More
Posts Tagged ‘call centers’
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Who Can Benefit from Call Center Services?
When call center technology was first introduced to the public, call center services were very expensive, so only the largest and most successful companies and industries could utilize them. Today, as technology has improved, these services have become more affordable…. Read More
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Phone vs. Email: Which is Better for Business Communication?
Business communication is constantly evolving, and it is important to know what the best form of business communication is so that you can better communicate with others. For the most part, there are two forms of business communication to really… Read More
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The Two Types of Call Centers Part 2: Outbound
Given the variety of call center services available, inbound and outbound call centers are the most well-known. While an inbound call center focuses on receiving calls from customers or other types of callers, such as in the case of disaster… Read More
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The Two Types of Call Centers Part 1: Inbound
If you have been considering investing in a call center for your business, it is important to know the distinction between the two types. Call centers are separated into inbound and outbound, depending on what type of service you are… Read More
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4 Benefits of an Answering Service for Your Law Firm
One of the most important elements of an attorney’s job is communication. They must stay in touch with their clients on a regular basis in order to prepare the best possible cases. However, there isn’t always time to be on… Read More
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How Call Centers Are Benefiting Health Care Providers
Call centers are beneficial to businesses everywhere, providing a specific place for all customer service calls to be addressed throughout the day. This takes the stress off of the company itself to handle daily tasks as well as address numerous… Read More
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The Mistakes You Can’t Make In Customer Service
If you have a successful company, it means you probably have a successful customer service operation as well. It’s what takes a company from being good to great. If you’re doing it the right way, your customer service should have… Read More
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The Importance of Good Customer Service in Call Centers
The Importance of Good Customer Service in Call Centers Everyone has been a victim of bad customer service at some point in their life. It is extremely frustrating when you dial the number for a call center and are placed… Read More
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Tough Calls: How to Bounce Back
No matter what type of business you work in, most of us can admit to handing a tough call or two. There are times when a customer or client is simply having a bad day, and the call center receptionist… Read More