A successful business is all about customer satisfaction. If customers aren’t satisfied, they will stop coming back, and you will begin to lose business. Through call centers, we directly connect with customers, help them, and add value to customer interactions…. Read More
Posts Tagged ‘Customer feedback’
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Improving Customer Retention in Your Call Center
If you’re looking for ways to improve customer retention in your business, TeleRep is here to help! From providing outstanding customer service to rewarding loyalty, there are many things you can do to retain existing customers and attract new ones…. Read More
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How to Collect Customer Feedback
Feedback is one of the most important parts of a successful customer relationship. Knowing what people think about your business can inform you about your strengths, where to improve, and if there is any miscommunication between your business and your… Read More
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4 Conventional Methods of Collecting Feedback
Since customers are the foundation of success for any business, earning customer loyalty and satisfaction is vital. One of the best ways to make sure that your customers are happy is to hear from them how they like your business…. Read More
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How to Use Customer Feedback
There are a lot of different ways to collect customer feedback, such as through surveys or online. But what do you do once you have all of this data? Customer opinion is a valuable element of your company’s success. Here… Read More
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Three Tips for Writing a Phone Survey
How effective was your teams last phone survey? While phone surveys can be a critical part of helping your team gather information and become more successful, if not written well, they can be more of a time waster than an… Read More
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How to Sound Professional When Taking a Call
The success of your call services, and by that extent your business, depends on the skills of the receptionist. And when that task falls to you, it’s good to be prepared with a few ways to assure customers that you… Read More
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Three Customer Service Mistakes You Can’t Afford to Make
It can be a daunting task to manage the needs and questions of thousands of customers. The role of customer service is to be the bridge between your business and your customers, that line of communication and feedback to help… Read More
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Steps to Successful Cold Calling
Cold calling can be a challenging and stress-inducing process. Venturing into the unknown of trying to promote a product or service to a stranger often is because you expect that they won’t be happy to have their day interrupted by… Read More
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4 Ways to Collect Customer Feedback
You can not run a successful business without any customers or clientele. Customer satisfaction is one of the most important aspects of any business because the happier your customers are, the more business you will get. It is important to… Read More