There are such a significant number of variables that go into maintaining a decent business. If your business holds fast to the general population, customer service is the most significant factor. If you don’t give quality customer service, you will… Read More
Posts Tagged ‘customer relationship’
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Addressing Disgruntled Callers
When you are taking a lot of customer calls, chances are that every experience won’t be as pleasant. In cases when you come across a disgruntled or angry customer on the phone, it can be much more difficult to know… Read More
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How Customer Service is the Foundation of Good Business
Your business is valuable, and there are a lot of factors that contribute to its success, including the level of customer service. Customer service isn’t just a good idea; it can make or break your business. Here are some reasons… Read More
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How to Make a Successful Customer Satisfaction Survey
Being able to gauge how your customers like your business is key to your success. That is why customer satisfaction surveys can be so valuable. Here are some things that make a great customer satisfaction survey.
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Tips to Maintain Control in a Phone Conversation
When speaking to customers over the phone, you might run into problems that you wouldn’t normally encounter from other means of contact. One of these problems is a customer taking over a conversation. But there are simple ways to make… Read More
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How to Improve Your Answering Service
When you’re using an answering service for your business, you may quickly find that your customers are less than thrilled with the quality of interactions they deal with. Not having a high-quality answering service can lead to a wide variety… Read More
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Three Customer Service Mistakes You Can’t Afford to Make
It can be a daunting task to manage the needs and questions of thousands of customers. The role of customer service is to be the bridge between your business and your customers, that line of communication and feedback to help… Read More
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How To Talk With Disgruntled Customers
The disgruntled customer. The angry customer. The aggressive customer. There are plenty of different ways you can describe someone who’s upset because of a bad experience, but you can flip the script. You may not think about it as someone… Read More
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5 Customer Service Mistakes You Need to Avoid Making
Customer service is the thing that makes or breaks many companies, whether they’ve been around for five months or five years. The right customer service should leave your client feeling understood, satisfied, and pleased with your company. Customer service mistakes,… Read More