The success of your call services, and by that extent your business, depends on the skills of the receptionist. And when that task falls to you, it’s good to be prepared with a few ways to assure customers that you… Read More
Posts Tagged ‘customer service’
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Three Customer Service Mistakes You Can’t Afford to Make
It can be a daunting task to manage the needs and questions of thousands of customers. The role of customer service is to be the bridge between your business and your customers, that line of communication and feedback to help… Read More
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Why Your Business Needs Call Recording
If you have been thinking about what features to add to your call center services, then maybe you have been hesitant about call recording. Perhaps you are afraid that the privacy concerns that are associated with recording calls will turn… Read More
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Direct Mail Advertising: The Pros and The Cons
Whether it is through sales letters, brochures, order forms or prepaid envelopes, direct mail advertising is anything that you can send to potential customers on behalf of your company. But, these days you may be wondering how effective direct mail… Read More
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What Marketing Support Can Do for Your Business
When it comes to building your business, you’ve got a lot on your plate. Between day-to-day management, encouraging growth, and building your brand, marketing may be the last thing on your mind. But when you utilize effective marketing support, you… Read More
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How Phone Customer Satisfaction Surveys Can Improve Your Business
Believe it or not, most businesses underestimate the power of the phone survey. It is a great tool for figuratively keeping a finger on the pulse of your customer base. With an experienced call center, phone surveys won’t just be… Read More
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What Should You Look for in a Call Center?
You might be the owner of a small business, ready to invest in the services of a call center to give you an edge. Or maybe you are part of a larger company seeking out better options for customer service…. Read More
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What You Can Do to Send Better Customer Service Emails
Customer service emails are an important part of your business. As your business grows and your customer service emails get increasingly similar, it can be difficult to remember how important each individual customer service interaction really is. After all, each… Read More
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4 Reasons Why Customer Service is So Important for Business
A business is nothing without its customers and consumers, making customer service one of the most important aspect of a successful business. Good service is what keeps people coming back and talking about your business to other people. Here are… Read More
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4 Ways to Collect Customer Feedback
You can not run a successful business without any customers or clientele. Customer satisfaction is one of the most important aspects of any business because the happier your customers are, the more business you will get. It is important to… Read More