When it comes to building your business, you’ve got a lot on your plate. Between day-to-day management, encouraging growth, and building your brand, marketing may be the last thing on your mind. But when you utilize effective marketing support, you… Read More
Posts Tagged ‘customer service’
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How Phone Customer Satisfaction Surveys Can Improve Your Business
Believe it or not, most businesses underestimate the power of the phone survey. It is a great tool for figuratively keeping a finger on the pulse of your customer base. With an experienced call center, phone surveys won’t just be… Read More
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What Should You Look for in a Call Center?
You might be the owner of a small business, ready to invest in the services of a call center to give you an edge. Or maybe you are part of a larger company seeking out better options for customer service…. Read More
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What You Can Do to Send Better Customer Service Emails
Customer service emails are an important part of your business. As your business grows and your customer service emails get increasingly similar, it can be difficult to remember how important each individual customer service interaction really is. After all, each… Read More
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4 Reasons Why Customer Service is So Important for Business
A business is nothing without its customers and consumers, making customer service one of the most important aspect of a successful business. Good service is what keeps people coming back and talking about your business to other people. Here are… Read More
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4 Ways to Collect Customer Feedback
You can not run a successful business without any customers or clientele. Customer satisfaction is one of the most important aspects of any business because the happier your customers are, the more business you will get. It is important to… Read More
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The Importance of Email Etiquette
Email has become the most common form of communication, and with this companies must pay better attention to their email etiquette. Not only can good emails make your company look more professional and put together, but they can prevent a… Read More
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What Skills Do You Need in a Call Center?
Working in a call center can be a rewarding and fun position. You have the opportunity to speak with many kinds of people and help them with their concerns and answer their questions. Like every other career, call center representatives… Read More
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5 Tips for Handling Angry Customers Over the Phone
When you work at a call center or answering service, your job is to answer the phone and talk to people all day long. Because of this, you are bound to come across a few angry customers that have an… Read More
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How to Provide the Best Customer Service
One of the most important parts for any business to focus on is their relationship with their customers. Your customers are everything to you, and you cannot possibly succeed without them. The best way to pull in customers and keep… Read More