Inbound marketing is a tactic that offers simple benefits to companies of all sizes. The potential return surpasses the investment you’d make. Inbound marketing focuses on making a connection with your audience. In fact, that’s goal of most marketing forms…. Read More
Posts Tagged ‘customer service’
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Building a Good Customer Service Team
The prevalence of online services has conditioned most consumers to expect instant gratification by removing much of the natural friction associated with human interaction (think fighting traffic, waiting for return emails, or sitting on hold on the phone). Consumers’ collective… Read More
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4 Tips For Starting A Virtual Call Center
Are you planning on starting a virtual call center for your business? If you are, congrats! You are making a fantastic business decision that will only help grow your business. If you want your business to stay current with all… Read More
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The Importance of Good Customer Service in Call Centers
The Importance of Good Customer Service in Call Centers Everyone has been a victim of bad customer service at some point in their life. It is extremely frustrating when you dial the number for a call center and are placed… Read More
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Why Outsourcing Your Data Entry is a Smart Business Move
Data entry is a tall task, even for businesses that have an employee dedicated to it. As time becomes more and more difficult to find and hiring more employees becomes more and more costly, many companies are outsourcing their data… Read More
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5 Ways to Collect Quality Customer Feedback
Keeping in touch with your customers and clients is incredibly important when it comes to increasing sales, providing excellent customer service, and adapting your business to meet their needs. Here are five of our favorite ways to collect quality customer… Read More
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6 Reasons Phone Surveys Work for Businesses
Email surveys are very popular since you can end up in thousands of inboxes after a single click, but are they offering you an effective return rate? Phone surveys are a very cost-effective option for business owners and they typically… Read More
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5 Customer Service Mistakes You Need to Avoid Making
Customer service is the thing that makes or breaks many companies, whether they’ve been around for five months or five years. The right customer service should leave your client feeling understood, satisfied, and pleased with your company. Customer service mistakes,… Read More
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Why an After Hours Answering Service Builds Your Business
If you don’t have an after hours answering service set up, and even if you have an answering machine, you could be missing a phenomenal number of potential customers without even knowing it. A recent study showed that an amazing… Read More