For years upon years upon years, the primary way of contacting a business was through a phone call. Once email, text, social media, and live chatting over the Internet started to emerge, those media began taking some of that foothold… Read More
Posts Tagged ‘customer service’
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4 Tricks to Improve Your Call Center Performance
Is your call center performance feeling a little lackluster lately? It might be the winter blues dragging everyone down, or it might just be that your call center hasn’t been optimized for efficiency and productivity. Well the winter blues will… Read More
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Three Reasons You Can’t Leave Customers On Hold
The 21st century is all about instant gratification. The debate could go on for days as to the drawbacks or benefits of that statement, but at the bare minimum it is a fact. Even prior to the upswing in the… Read More
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Help Us Help You With Your Help Desk Service
An online help desk service can require a lot of time, money, and effort to run properly. We know that customer service is of utmost importance to any good business, so we’re here to help. One of the many telecommunications… Read More
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A Refresher on Customer Service
As you surely know, inbound customer service develops a life of its own, but is still seen as an integral – perhaps the integral – part of your business. Incoming calls encompass every aspect of your business, its products and… Read More
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Why Does Your Company Need a Live Answering Service?
Some businesses may think they can get by with an automated service, but a live answering service has too many benefits to ignore. A live answering phone service is an initial investment, but its a clear way to improve your… Read More
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How to Keep a Positive Attitude at Work
Work can be draining. Working 40—or maybe even more—hours a week is exhausting and can often leave you in a bad mood. There are a handful of things you can do, however, do help improve your mood just be readjusting… Read More
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The Growing Popularity of Live Chat
Just as marketing vehicles have segmented along with the growth of the internet, so have the modes of communication with customers evolved. Live phone support of course remains popular, particularly for those who are less tech-savvy or have an matter… Read More
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Answering services for poor weather
Winter— it’s the time of the year where we can expect poor weather, but that’s not a good enough excuse for giving customers poor customer service. When bad weather strikes — freezing rain, heavy snow and below freezing wind chills… Read More
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What to know about Customer Service
Customer service is an essential component for your growing business. If your business lacks customer service, your numbers could begin to suffer. But what should you keep in mind about customer service?