In the never-ending quest to reduce costs while providing top-notch customer service, many companies are shifting to an automated customer service structure. This means either automated answering systems or installing a chat bot with which your customers can interact to… Read More
Posts Tagged ‘customer service’
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Keep Calm and Call On: Pro Tips for Call Center Agents
Last week on our blog, we talked about a few common frustrations for call center agents. If you missed out on that post, check it out here to see what we’re talking about. Now that you’re all caught up, let’s… Read More
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Common Frustrations for Call Center Representatives
Customer service is no walk in the park. It’s actually one of the most difficult industries to work in, day in and day out, while holding onto at least a little bit of sanity. We get it — we’ve been… Read More
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Call Center Metrics Aren’t Everything
When you’re talking about an inbound call center or answering service, a term that gets thrown around a lot is “metrics.” We’re not talking about meters and liters, we’re talking about things like first call resolution, average handling time, and… Read More
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The Changing Role of the Phone Call in Customer Service
For years upon years upon years, the primary way of contacting a business was through a phone call. Once email, text, social media, and live chatting over the Internet started to emerge, those media began taking some of that foothold… Read More
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4 Tricks to Improve Your Call Center Performance
Is your call center performance feeling a little lackluster lately? It might be the winter blues dragging everyone down, or it might just be that your call center hasn’t been optimized for efficiency and productivity. Well the winter blues will… Read More
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Three Reasons You Can’t Leave Customers On Hold
The 21st century is all about instant gratification. The debate could go on for days as to the drawbacks or benefits of that statement, but at the bare minimum it is a fact. Even prior to the upswing in the… Read More
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Help Us Help You With Your Help Desk Service
An online help desk service can require a lot of time, money, and effort to run properly. We know that customer service is of utmost importance to any good business, so we’re here to help. One of the many telecommunications… Read More
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A Refresher on Customer Service
As you surely know, inbound customer service develops a life of its own, but is still seen as an integral – perhaps the integral – part of your business. Incoming calls encompass every aspect of your business, its products and… Read More
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Why Does Your Company Need a Live Answering Service?
Some businesses may think they can get by with an automated service, but a live answering service has too many benefits to ignore. A live answering phone service is an initial investment, but its a clear way to improve your… Read More