Now more than ever, people want to speak to other people. Still, there is an undeniable push toward automation in customer service. Automated chatbots and robotic answering services might have a place, but we should be careful not to rely… Read More
Posts Tagged ‘customer service’
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Four Customer Service Skills Representatives Need in 2021
For much of the world, a lot has changed in the past year. Businesses will have to make lasting changes accordingly. Here at TeleRep, we feel as though we have learned a lot about how our customer service representatives can… Read More
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Tips for Effective Call Center Training
In any profession, training is of the utmost importance. But it is especially important for call center representatives. Here at TeleRep, we take pride in training our representatives to speak with authority on the product or service our clients provide… Read More
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Why You Should Avoid Putting Customers on Hold
If you’re a new call center representative, it won’t be long before you find yourself having to put a customer on hold. Doing so can give you time to research the proper answer to the question they might be asking,… Read More
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Myths About Virtual Receptionists
Hiring a virtual receptionist is one of the most cost-effective ways to handle call overflow. Securing one is as simple as can be, and they come with a wide range of benefits. In spite of this, there are a number… Read More
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Communication Tips for Call Center Representatives
A few weeks back, we suggested that one of the most desired qualities for a call center representative to have is excellent communication ability. This probably didn’t come as a surprise. After all, communicating makes up the bulk of the… Read More
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Customer Service Tips for New Call Center Workers
Working as a call center representative isn’t always easy. If you’re new to the profession, it might help for us to remind you that the name of the game is great customer service. It doesn’t matter if you’re running on… Read More
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Tips for Working the Night Shift in a Call Center
If you work as a call center representative, you may end up having to take a few night shifts. After all, it’s crucial for inbound call centers to be 24/7 to accommodate all their customers. Working these odd hours can… Read More
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Telephone Answering Services: How They Can Help Your Business
If you’re a business owner, you’re no stranger to the importance of great customer service. Providing outstanding customer service can mean a number of different things. But one of the best ways to improve it is through an excellent call… Read More
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Qualities of a Great Call Center Representative
Working in a call center isn’t for everybody. No matter the quality of the service you’re providing, or that of the company you work for, you are bound to have to deal with your fair share of escalated callers. Call… Read More