At this point, it should be obvious how inbound call centers or answering services can benefit your business. But the perks of having an outbound call center might not be so immediately clear. Today, we’re going to give you the… Read More
Posts Tagged ‘customer service’
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Why Answering Services Should be 24/7
To any business owner, the advantages of a telephone answering service should be obvious. They are an excellent way to provide your customers with the sort of customer service that they deserve. Unlike email or chat, phone calls can resolve… Read More
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How Call Center Recordings Can Benefit Your Business
Here at TeleRep, we record all phone calls that come into our call center. Our clients have complete access to these recordings. As a business owner, you may have a few questions regarding how these call center recordings work, and… Read More
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3 Techniques to Deescalate Phone Calls
If you work in a call center, you’ve likely received a phone call from your fair share of escalated or disgruntled callers. Or perhaps you are interested in a career in customer service, but are put off by the prospect… Read More
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Why Telephone Service is More Effective than Email or Chat
Having an effective and efficient business requires the necessary protocols and procedures in place. When it comes to customer service, having telephone services can make a huge difference. There are a number of reasons you should have phone services in… Read More
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The Basics of a Telephone Answering Service
There are numerous benefits to having a telephone answering service for your business, not the least of which is that it is an incredibly cost-effective way to provide outstanding customer service. When you miss calls, even if those calls go… Read More
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Reasons Why Customer Service is Central to Good Business
There are such a significant number of variables that go into maintaining a decent business. If your business holds fast to the general population, customer service is the most significant factor. If you don’t give quality customer service, you will… Read More
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Addressing Disgruntled Callers
When you are taking a lot of customer calls, chances are that every experience won’t be as pleasant. In cases when you come across a disgruntled or angry customer on the phone, it can be much more difficult to know… Read More
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Reasons Live Chat Services are Good for Business
Live chat is a revolutionary assistance for some businesses that decide to exploit it. Rather than expecting to compose a proper email to find solutions, clients will have the option to in a split second talk with somebody who is… Read More
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3 Myths About Call Centers
Call centers are a great benefit for most businesses. However, many people don’t believe in call centers’ effectiveness because of several misconceptions that have given call centers a negative image. To help dispel this stigma, here are some of the… Read More