Whether or not your business uses a call center for customer service, you should consider adding a tech support team. There are many ways that adding tech support can boost your business. Here are some reasons why you should include… Read More
Posts Tagged ‘customer service’
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What to do if You’re Nervous about Cold Calling
It’s perfectly understandable if the idea of cold calling makes you anxious. Most people on the other end of the phone don’t like the idea of talking to a stranger, especially one that is trying to sell something. But if cold… Read More
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3 Common Misconceptions of Customer Service
When it comes to running a successful business, customer service can often make or break your level of growth. But there is so much information on what businesses should and shouldn’t do to provide quality customer service that it can… Read More
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Important Considerations When Investing in a Call Center
As you run your business, you might have been wondering about whether call center services are worth your while. The hard fact is that you can’t always be ready to answer the phone yourself. Missed calls are more than likely… Read More
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How to Improve Your Answering Service
When you’re using an answering service for your business, you may quickly find that your customers are less than thrilled with the quality of interactions they deal with. Not having a high-quality answering service can lead to a wide variety… Read More
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3 Tips for Successful Email Customer Service
There are many different ways to deliver customer service, depending on the needs of your business. And while a call center is a great tool for reaching customers, there are many people who prefer to communicate by email. You can… Read More
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How to Sound Professional When Taking a Call
The success of your call services, and by that extent your business, depends on the skills of the receptionist. And when that task falls to you, it’s good to be prepared with a few ways to assure customers that you… Read More
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Three Customer Service Mistakes You Can’t Afford to Make
It can be a daunting task to manage the needs and questions of thousands of customers. The role of customer service is to be the bridge between your business and your customers, that line of communication and feedback to help… Read More
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Why Your Business Needs Call Recording
If you have been thinking about what features to add to your call center services, then maybe you have been hesitant about call recording. Perhaps you are afraid that the privacy concerns that are associated with recording calls will turn… Read More
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Direct Mail Advertising: The Pros and The Cons
Whether it is through sales letters, brochures, order forms or prepaid envelopes, direct mail advertising is anything that you can send to potential customers on behalf of your company. But, these days you may be wondering how effective direct mail… Read More