Depending on the nature of your business, you may or may not have a busy season. When business remains relatively stable all year long, it makes staffing easy. But when it picks up dramatically for a certain portion of the year, things can get tough. If your business has a definite busy season, one of the issues you may have to deal with is call overflow. But what can you do about it?
The Cost of Missed Calls
Before we explain the solution to excess calls in your busy season, let’s explain why they pose such a problem. Few things can devastate your business quite like missed calls. Every customer wants to deal with organizations who they feel are always there for them. When you can’t pick up a phone call, it sends the opposite message.
The foundation of a successful business should always be customer service. And to provide the best service you can, missed calls should never happen during business hours. Even if you do attempt to answer every call, the quality of the service you provide is likely to decline as your call center workers become overworked.
So what can you do about call overflow during the busy season
The Solution: An Answering Service!
Thankfully, there is an easy solution to this problem: an answering service. Beefing up your internal call center with contractors simply isn’t practical in situations such as these. You’ll spend countless hours and dollars on getting your new workers up to speed, only to bid them adieu a few months later. It makes a whole lot more sense to entrust a qualified team of live operators who can learn everything they need to know about your business—and fast, too.
Many small business owners are hesitant to hire an answering service during their busy season, but the truth is that it’s the simplest solution to this troublesome problem. Not only are our agents great at what they do, but the service we provide is remarkably cost-effective. Rather than you having to hire call center workers, train them, and provide them with benefits, we can handle all of that for you. You’ll only pay for the minutes that they spend on the phone with your customers.
The busy season shouldn’t be the downfall of your small business. On the contrary, it can be when you thrive the most. If you hire TeleRep, we can make that happen.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.