Few things can be more detrimental to your small business than an abundance of missed calls. But there’s no denying that it can be extremely challenging to navigate a surplus of inbound calls. It is difficult to walk the line between giving each caller the attention and help that they need while also making sure each call gets answered. Today, we’ll go into the details of how missed calls hurt your business, and the solution to call overflow.
Why Is Call Overflow Bad?
Every small business owner understands that call overflow is bad. But it can be helpful to review how exactly they can hurt your business.
The truth is that many customers (both potential and already established) still rely on phone calls as the number one way to get in contact with businesses. This is because phone calls have a greater potential for immediacy than any other form of communication. If someone is in immediate need of your services, they won’t send an email. Even if your business diligently responds to emails in a timely manner, that would still involve far more waiting than a phone call.
If you miss a call from a potential customer, they probably won’t call back. If you miss one from an established client, they might consider taking their business elsewhere.
The Solution: 24/7 Answering Services
A 24/7 answering service is the best solution for call overflow. Perhaps your particular industry experiences seasonal influxes of inbound calls, or has received an increase in business as a result of COVID-19. An answering service is excellent for situations such as this; you only have to pay when their services are being used.
Then there is the headache that comes with hiring a new employee. If you hire an answering service such as TeleRep, they will handle the training and provide the call center representatives with benefits such as paid vacation and insurance.
Some small business owners feel uncomfortable with the prospect of hiring another company to manage their inbound calls. But you can rest assured that TeleRep has been in the call center business for some time. We hold our representatives to the highest standards of customer service and professionalism. No one will answer a call until they are thoroughly familiar with the products or service you provide.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.