No one likes dealing with missed calls. Playing phone tag with a customer in a business setting always feels like a missed opportunity and is frustrating for both parties. While an answering service can alleviate these issues, it’s important to understand just how much of a problem missed calls can be. At times, it may feel like an easy issue to shrug off, but if you’re unsure of how much of an impact miss calls can feel, just think about how you feel when you call a business and are sent to the answering machine.
Missed Call Costs
Missing a call isn’t just missing out on that specific conversation. It’s a lost opportunity to build relationships with customers, keep them satisfied, and ultimately find solutions to their problems. While first impressions mean everything, even if a customer is calling you for the third or fourth time, that impression is still incredibly valuable.
An easy way to tell how much your missed calls are costing you is to determine how much money you made from your phone contacts within a month. Suppose you upsell a customer or retain their business through quality customer service on the phone or whatever you may be doing to pocket some extra revenue. In that case, that tells you the value of picking up the phone whenever you get a call.
Why Calls Get Missed
Knowing why calls get missed can potentially help solve the problem, though some issues just aren’t easy to fix. For example, if your staff is busy with other duties and there isn’t a dedicated person to answer the phone. It can also happen after hours or when the office is closed for whatever reason. Customer calls are so quick that you can miss them in the blink of an eye. Ideally, especially if you offer products and not just a service, you should seek to offer phone services 24 hours a day.
Stopping Missed Calls
There are a few solutions to stopping missed calls. One is to hire more staff, though that may not be feasible and you may not even need more employees during regular business hours, just coverage during off-hours or holiday seasons. That’s where something like an answering service or contact center can come into play, where trained professionals can take your calls and get your customers exactly what they need.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.