To any business owner, the advantages of a telephone answering service should be obvious. They are an excellent way to provide your customers with the sort of customer service that they deserve. Unlike email or chat, phone calls can resolve any issues your customers might have in an exceptionally timely manner—often before the phone call is over. You might be wondering, though: does an answering service really have to be 24/7? Here are a few of the advantages of 24/7 answering services.
The advantages of a telephone answering service are obvious. But do they really need to be 24/7?
Low Costs
One thing that might cause you to hesitate about 24/7 answering services is the notion that they are expensive. However, an after-hours customer support line can be surprisingly cost-effective. Don’t feel daunted by the prospect of having workers stay up all night on your behalf. The truth is that a call center can operate just fine with very few workers during the wee hours, due to a lower volume of inbound calls.
Enhance Your Reputation
There’s no doubt about it: a 24/7 answering service can be a powerful selling point for any business. People simply like knowing that, if they should have a question about your product or service, they will be able to talk with someone right away. Automated support services can be a good substitute, but at the end of the day, there is nothing like speaking with a human to increase customer satisfaction and enhance your reputation.
Accommodate All Your Customers
As a business owner, we know that you value every single one of your customers. As such, you should consider that it might be extremely inconvenient for some of your customers to call in during regular business hours. Consider your many customers who might work during those hours themselves, and cannot fit a customer support call into their busy schedule. If you operate a global business, the advantages of a 24/7 call center should be obvious. They can help you accommodate your customers on the other side of the globe.
These are just a few of the advantages of extending the hours of your call center. At TeleRep, we implore you to take every measure possible to ensure the satisfaction of your customers and clients. A 24/7 answering service is a straightforward and cost-effective method of doing just that.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.