Whether or not you employ the services of call centers for your business, it’s key to know how to properly address a customer on the phone. It’s no secret that first impressions are powerful, which is why having the right… Read More
Archive for the ‘Customer Relationship Management’ Category
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How Customer Service is the Foundation of Good Business
Your business is valuable, and there are a lot of factors that contribute to its success, including the level of customer service. Customer service isn’t just a good idea; it can make or break your business. Here are some reasons… Read More
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How to Make a Successful Customer Satisfaction Survey
Being able to gauge how your customers like your business is key to your success. That is why customer satisfaction surveys can be so valuable. Here are some things that make a great customer satisfaction survey.
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Tips to Maintain Control in a Phone Conversation
When speaking to customers over the phone, you might run into problems that you wouldn’t normally encounter from other means of contact. One of these problems is a customer taking over a conversation. But there are simple ways to make… Read More
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Reasons Your Business Needs Tech Support
Whether or not your business uses a call center for customer service, you should consider adding a tech support team. There are many ways that adding tech support can boost your business. Here are some reasons why you should include… Read More
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3 Common Misconceptions of Customer Service
When it comes to running a successful business, customer service can often make or break your level of growth. But there is so much information on what businesses should and shouldn’t do to provide quality customer service that it can… Read More
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How to Improve Your Answering Service
When you’re using an answering service for your business, you may quickly find that your customers are less than thrilled with the quality of interactions they deal with. Not having a high-quality answering service can lead to a wide variety… Read More
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3 Tips for Successful Email Customer Service
There are many different ways to deliver customer service, depending on the needs of your business. And while a call center is a great tool for reaching customers, there are many people who prefer to communicate by email. You can… Read More
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How to Sound Professional When Taking a Call
The success of your call services, and by that extent your business, depends on the skills of the receptionist. And when that task falls to you, it’s good to be prepared with a few ways to assure customers that you… Read More
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Why Your Business Could Benefit from Live Chat Services
More businesses are getting into the trend of adding live chat support to their websites. Live chat gets customers engaged with your site before they click away, and puts the answers they want at their fingertips. There are several reasons… Read More