Simply put, outsourcing your customer support to a foreign call center is not a smart move for your business. Sure, it may be the easiest move to make, but it is nowhere near the most effective decision. You want your… Read More
Archive for the ‘Modern Call Center’ Category
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4 Tips For Starting A Virtual Call Center
Are you planning on starting a virtual call center for your business? If you are, congrats! You are making a fantastic business decision that will only help grow your business. If you want your business to stay current with all… Read More
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Why an After Hours Answering Service Builds Your Business
If you don’t have an after hours answering service set up, and even if you have an answering machine, you could be missing a phenomenal number of potential customers without even knowing it. A recent study showed that an amazing… Read More
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The Most Essential Medical Call Center Services
Medical call centers are playing a very important role in the healthcare system at the moment. They give patients and caregivers all over the country access to professional, personal care at any time of the day. If you employ a… Read More
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How Can a Towing Company Benefit from an Answering Service?
Running your towing company is a full-time job, and an answering service can help keep it that way by allowing you to focus on running your business and providing you with around-the-clock customer service. Many leading towing companies use answering… Read More
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3 Ways an Answering Service Can Help your Business
Whether your business is comprised of a couple of partners or employs a larger workforce, there are many tasks essential to its success. Managing clients, executing service work, handling administrative issues… all of these combine to make running a business… Read More
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The Benefits of an Employee Call Off Service
As an HR manager in your company, you know it’s only a fact of life that your employees are going to call in sick or miss work for some other reason. Many medium and large businesses do not have a… Read More
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Your Work/Life Balance and Answering Services
Anyone involved in business can tell you that a missed call can mean a missed opportunity for a sale. Studies have shown that 82% of callers will hang up if they get a voicemail prompt from a business they are… Read More
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Why Employ a Virtual Receptionist Service?
Answering services and call centers make so much sense for many different businesses. Thanks to these services, even small businesses can gain access to professional quality support. One of the easiest ways to employ an answering service for your business… Read More
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How to Be the Best Answering Service Representative
The answering service representative is one of the unsung heroes of today. When a customer calls and has a consistently great experience, it can really do wonders for a company’s reputation. Learning how to field phone calls well is a… Read More