Whether for a customer satisfaction survey or for a new product marketing survey, we know that having simply stated questions is key to having an effective survey. You’ll want to maximize your learning potential, and question phrasing is crucial. When… Read More
Archive for the ‘telecommunication’ Category
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Outsourcing Your IT Help Desk Works for Everyone
One of the biggest problems companies face, operating in our modern technologically advanced society, is what to do when technology invariably fails, breaks down, or doesn’t operate the way we intend. Top businesses rely on professional IT service to run… Read More
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3 Steps to Becoming a Great Call Center Representative
Speaking with unfriendly customers every day can be grueling work. Great call center agents, however, engage enthusiastically with a diverse clientele representing your brand in a way other agents cannot. Good customer service is key to a successful business. This… Read More
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Proper and Ongoing Training is Crucial for A Successful Call Center
Employee training on an ongoing basis is a crucial aspect of success in any business, but it’s especially true in your company’s contact center. You should expect your call center’s agents to be the ambassadors of your business. Needless to… Read More
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Why Does Your Company Need a Live Answering Service?
Some businesses may think they can get by with an automated service, but a live answering service has too many benefits to ignore. A live answering phone service is an initial investment, but its a clear way to improve your… Read More
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The Growing Popularity of Live Chat
Just as marketing vehicles have segmented along with the growth of the internet, so have the modes of communication with customers evolved. Live phone support of course remains popular, particularly for those who are less tech-savvy or have an matter… Read More
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Tough Calls: How to Bounce Back
No matter what type of business you work in, most of us can admit to handing a tough call or two. There are times when a customer or client is simply having a bad day, and the call center receptionist… Read More
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Learning the Benefits of 24/7 Answering Services
In today’s working world, the typical nine to five work day is no longer the normal standard. While there are still numerous businesses who implement the nine to five work day, many are implemented different schedules for their staff. Because… Read More
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Order Taking Services: Is there a Need?
If your business is based in product retail, there is no doubt that taking orders for shipment is imperative to your business. No matter what the product is that your business chooses to offer, orders are sure to pour in,… Read More
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Learning about a Virtual Receptionist
When you hear the term “virtual receptionist” what comes to mind? Do you imagine a computer somewhere answering your calls? Do imagine a robot from an old cartoon? Do you imagine someone living within the “cloud” trying to respond to… Read More