If your small business is experiencing an influx of calls that you can’t keep up with, hiring an answering service is one of the simplest and most effective solutions. Other ways to handle call overflow can be excessively costly or time-consuming for business owners. In spite of this, too many people are held off from outsourcing their call center due to a few persistent myths about these kinds of services. Here are some myths about answering services that we’d like to put to rest.
The Representatives Won’t Understand Your Business
One of the biggest concerns people have about hiring answering services is that the representatives won’t understand your business. Here at TeleRep, we try to push against this notion by emphasizing to our clients that our agents are an extension of their business.
Once you’ve hired us, we will get to work learning everything we can about your business, and drilling our call center reps on what they need to know. You can rest assured that they’ll be every bit as knowledgeable as your in-house team by the time they pick up a phone call.
They’re Too Expensive
In the overwhelming majority of cases, outsourcing your call center is cheaper than hiring and training an in-house team. You will have to spend less time (and money) training the agents until they’re up to speed. You will not have to hire for the necessary infrastructure and software to keep your call center running 24/7.
But the most important factor that makes answering services a more economical option than an in-house team is this: you only pay for their services while they’re being used. Rather than having to pay for the salary or hourly wage of your in-house representatives, most answering services charge by the minute. This means that every penny is well-spent.
They Will Put Customers on Hold More Often
This is one of the silliest concerns small business owners have about answering services. Chances are, if you’re considering outsourcing your contact center, you’re already dealing with more calls than you can handle on your own. If that’s the case, you either have a ton of missed calls or frequently leave callers on hold.
By hiring an answering service, you’re can rest assured that your callers will be put on hold less often and for shorter periods of time. We have an abundance of representatives ready to answer the call 24/7, so no one needs to be put on hold due to a lack of helping hands.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.