If you’re a new call center representative, it won’t be long before you find yourself having to put a customer on hold. Doing so can give you time to research the proper answer to the question they might be asking,… Read More
Posts Tagged ‘Call Center’
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Myths About Virtual Receptionists
Hiring a virtual receptionist is one of the most cost-effective ways to handle call overflow. Securing one is as simple as can be, and they come with a wide range of benefits. In spite of this, there are a number… Read More
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Communication Tips for Call Center Representatives
A few weeks back, we suggested that one of the most desired qualities for a call center representative to have is excellent communication ability. This probably didn’t come as a surprise. After all, communicating makes up the bulk of the… Read More
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Customer Service Tips for New Call Center Workers
Working as a call center representative isn’t always easy. If you’re new to the profession, it might help for us to remind you that the name of the game is great customer service. It doesn’t matter if you’re running on… Read More
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Qualities of a Great Call Center Representative
Working in a call center isn’t for everybody. No matter the quality of the service you’re providing, or that of the company you work for, you are bound to have to deal with your fair share of escalated callers. Call… Read More
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Why Answering Services Should be 24/7
To any business owner, the advantages of a telephone answering service should be obvious. They are an excellent way to provide your customers with the sort of customer service that they deserve. Unlike email or chat, phone calls can resolve… Read More
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How Call Center Recordings Can Benefit Your Business
Here at TeleRep, we record all phone calls that come into our call center. Our clients have complete access to these recordings. As a business owner, you may have a few questions regarding how these call center recordings work, and… Read More
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3 Techniques to Deescalate Phone Calls
If you work in a call center, you’ve likely received a phone call from your fair share of escalated or disgruntled callers. Or perhaps you are interested in a career in customer service, but are put off by the prospect… Read More
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3 Ways Entrepreneurs Benefit from Answering Services
Answering services the answer to your problems? They just might be! If you are an entrepreneur, juggling phone calls regularly is a daily part of life. But that doesn’t mean it isn’t stressful. Starting a business is a wild, exciting, and… Read More
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Popular Uses of Answering Services
When you invest in the services of a call center for your business, you have a lot of useful options for improving your customer’s experience when they call your business. Depending on what your business needs, here are some of… Read More